Returns for manufacturing defects
The user may return to HARVEYS any product that has a manufacturing defect. Taking into account the nature of the contracted products, the user will have a period of two weeks from when he became aware of the lack of conformity of the product to communicate to HARVEYS his lack of conformity with them. If this period is exceeded, any damages caused by the delay in the communication of defects and non-conformities will be borne by the user.
To formalize the return, the user must contact HARVEYS within the period of two weeks, to the address [email protected], indicating the product or products to be returned, attaching a photograph and a detailed list of the defects appreciated in the themselves.
Once HARVEYS has received the user’s communication, it will inform you within 3 to 5 business days if it is necessary or not to return the product. In case of return, HARVEYS will indicate to the user the form of collection or delivery to their offices / warehouses of the defective product.
Each product to be returned must be unused and with all its labels, packaging, documentation and original accessory elements that came with it. If this is not done by the user, HARVEYS reserves the right to refuse the return.
In the event that for reasons of lack of stock, another product with the same characteristics could not be shipped, the user may choose to terminate the contract (that is, the refund of the amounts paid) or request the shipment of another model that The User voluntarily chooses.
Substitution, sending a new model with similar characteristics or contract resolution will not imply additional costs for the user.
If the user resolves the contract, HARVEYS will carry out the return of the entire amount paid to the user for the purchase of the defective product.
In the event that the user wishes to exercise his right of withdrawal, in accordance with the General Law for the defense of Consumers and Users, he will have a period of fourteen (14) calendar days to return the entire order or, if he prefers , you can return any of the products that make up the total order and all without any penalty and without the need to indicate the reasons.
The exercise of the right of withdrawal will not imply any cost to the user, especially according to the shipping costs, unless the user has opted for a method of shipping different from the ordinary one that implies higher cost for HARVEYS.
To formalize the return, you must contact HARVEYS at [email protected]
The product must be unused and with all its labels, packaging and, if applicable, original documentation and accessories that came with it. If this is not done by the User or if the product has suffered any damage, the user accepts that the product may suffer a depreciation or that HARVEYS may refuse the return.
Once HARVEYS receives the order and verifies that it is in good condition, HARVEYS will proceed to return all the amounts paid by the User.
HARVEYS informs Users that the term of the return of the amounts paid will depend on the payment method that the user had used when buying the product.
In any case, HARVEYS will return the amounts paid as soon as possible and, in any case, within 14 calendar days following the date on which the User has informed of its decision to withdraw from the contract.